How do I return an item or cancel service?
Since all services that include packing materials must be new and not distributed, we do not accept returns on packing materials.
Bundled services that are sold in units cannot be refunded if the customer has used less than purchased. Services are sold as described.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Packing supplies that are defective will be replaced and shipped as part of the existing service.
Service Change of Order:
All changes to service will require prepayment plus change fee. Balance on account will be used against change order with change fee plus additional amount due and invoiced separately.
No refunds will be provided for the following products/services: crates, packing supplies
Cancellation of Shipping Insurance: If policy is active and shipment has begun transport, no cancellation will be allowed.
Cancellation of Shipping Services: If shipment has been collected but not departed the country, cancellation is possible and a partial refund can be obtained.
Cancellations must be made 48 hours prior to pickup if pickup service is scheduled or survey is scheduled. An administrative fee of $125.00 will apply and refund will be less $125.00USD the amount purchased for transportation services and $25.00 administrative fee for products and any refund will be less $25.00 USD..
Student Shippers Inc.